Refund policy

Returns

We want all our customers to be happy with their items. If you have an issue with any item please do get in touch and we will do our best to resolve any issue you may have. If you have issues with your product please return items to our workshop for us to inspect and work with you to rectify any issues that have occured with your item. If items have been modified beyond our workshop or have been damaged or parts missing we will not be able to accept returns. After 30 days of the original purchase being made (when the item has gone through our online checkout or the date on an invoice that has been issued) we are unable to issue refunds on products ordered through the website or via invoice. Please note we are unable to refund custom made pieces. This means bespoke items that have been made to suit the customers measurements. Once the item has left the workshop we are no longer responsible for the item. As is the nature of reclaimed wood our tables do have individual character to them with dents and knots; what you would expect with reclaimed wood. We believe this adds depth to our tables creating a lived item with history given a new lease of life therefore items may have such characteristics.